Contacting customer references is one of the absolute best ways for you to judge the work of a company. When it comes to customer references, companies tend to fall into one of three categories. We’ve outlined those categories below.
Category #1: Some companies don’t have a customer-reference list. Though this does not guarantee that a company is bad, we don’t usually recommend working with a company that can’t provide references. A lack of references could mean that the company is either 1) new/inexperienced, 2) performing substandard work, or 3) simply don’t care enough to measure customer satisfaction.
Category #2: Remodelers that give you one or two references, even if you’d like more. Be careful here, too. Just because a remodeler has only a few references doesn’t necessarily mean they’re bad. But one or two references usually aren’t enough to give the “big picture” of the company.
Category #3: Remodelers that gladly give you as many references as you want to speak to. Miller Home Improvements falls into this category. We believe you should talk to as many customers as you need to feel comfortable.
You might feel slightly uncomfortable calling our references. After all, they don’t know you from Adam. But you shouldn’t feel uncomfortable at all. Our references are willing to help answer your questions—that’s why they’ve chosen to be on our reference list.
In fact, we’ll help you figure out what to ask our past customers. Here are a few questions to get you started:
Contact us today to gain access to our references list.